Contact Us
Whether you have a question about one of our casino reviews, want to flag something we may have missed, or simply need a hand understanding how free spins bonuses work, this page is the right place to start. The team behind US Online Casinos is made up of independent researchers focused on the US online casino market — we are here to help, not to sell you anything.
What We Can Help With
We receive a range of queries from readers across the United States. The most common ones we are well placed to address include:
- Questions about our reviews — how a casino was assessed, what went into its editorial rating, or why a particular site appears where it does on our pages
- Bonus and free spins terms — if something in a welcome offer is unclear, we can point you to the conditions that apply, including wagering requirements, expiry dates and eligible games
- State availability and eligibility — our coverage focuses on US players, and we can clarify which states a given operator accepts players from based on what we have verified
- Responsible gambling resources — if you or someone you know needs support, we can direct you to the right services. Visit our responsible gambling page for tools, self-exclusion options and national helpline details
- Corrections and factual feedback — if you spot an error in our content, we want to know. Accuracy is central to how this site operates
- Partnership and editorial enquiries — if you represent a licensed US-facing online casino and want to discuss how our review process works, we welcome straightforward conversations
What to Include in Your Message
To help us respond as quickly and usefully as possible, please include the following where relevant:
- The casino or page your question relates to
- A brief description of what you need — the more specific, the better
- Your state of residence if your query relates to eligibility or payment methods
- Any supporting detail, such as a screenshot or quote, if you are flagging a factual issue
A Few Things We Cannot Do
To set expectations clearly: we are an independent comparison and review site, not a casino operator. That means we cannot access your casino account, process deposits or withdrawals, reverse transactions, or intervene in disputes between you and an operator. For account-level issues, you will need to contact the casino's own support team directly — every site we review lists its available support channels as part of our assessment.
We also do not offer gambling advice or predict outcomes. Casino games involve real risk, and no strategy, system or free spins offer changes the underlying house edge. If gambling has stopped being enjoyable or is affecting your finances or wellbeing, please step away and seek support — the responsible gambling resources on this site include self-exclusion programmes and contact details for the National Council on Problem Gambling (NCPG) helpline.
Our Editorial Standards
US Online Casinos earns revenue through affiliate partnerships. When you follow a link to a casino and create an account, we may receive a commission. This arrangement is disclosed plainly because it is material to how you read our content — but it does not determine our rankings or ratings. Casinos cannot pay for a higher position, and every recommendation on this site carries at least one genuine limitation alongside its strengths. You can read more about who we are and how we work on our about us page, and our terms and conditions set out the full basis on which this site operates.
Responsible Gambling — Always Worth Mentioning
Online casino gambling in the United States is subject to state-level regulation. Players must be at least 21 years of age in most jurisdictions and must be physically located within a state where online gambling is legally permitted at the time of play. If you are unsure whether a site is available where you are, check its terms before registering.
If you are concerned about your gambling behaviour, or that of someone close to you, the following are available at no cost:
- National Council on Problem Gambling (NCPG) Helpline: 1-800-522-4700, available 24/7
- National Problem Gambling Helpline Chat: ncpgambling.org
- State self-exclusion programmes — available through most licensed state gaming regulators
Setting deposit limits, time limits and loss limits before you play is one of the most practical steps you can take. Most regulated US-facing casino platforms offer these tools within the account settings.
We review every message we receive and aim to respond within a reasonable timeframe. We appreciate you taking the time to get in touch — considered feedback from readers is one of the main ways we keep our content accurate and genuinely useful.